Diana Guajan

IT Solutions Specialist

About Me

Hi, I’m Diana — an IT professional focused on building efficient, user-centered systems.With a foundation in Information Technology from George Washington University and real-world experience in IT support and cloud environments, I bring a practical, problem-solving mindset to every challenge.I’ve supported users directly, resolving technical issues and optimizing workflows, while also working with AWS and Agile teams to build scalable solutions. I’m especially interested in applying AI-driven tools to streamline operations and improve performance.I thrive in dynamic environments, enjoy solving complex problems, and value clear communication — whether supporting end users or collaborating across teams.

Work

DizzitUp
AI Marketing Development Intern
Sep 2025 – Dec 2025
- Managed and maintained a database of 50+ users, ensuring 99% data accuracy and reliable access for ongoing business
operations.
- Collaborated in Agile sprints to deliver scalable, cloud-based solutions on schedule, contributing to 100% on-time feature
deliveryCollege Steps
Student Mentor & IT Support
Aug 2023 – May 2025
- Mentored 20+ students with disabilities, providing IT support, web coding guidance, and troubleshooting for laptops, software,
and accounts.
- Led joint problem-solving sessions with students, enhancing digital access and learning outcomes.

  • PostgreSQL

  • Ticketing Systems

  • AWS

  • Python Programming

  • Database Management

  • Effective Communication

  • System Administration

  • Troubleshooting

  • Technical Documentation

  • Customer-focused Problem Solving

  • Data Analysis

  • Networking

  • Agile Methodologies

  • IT User Support

Education

The George Washington University (GWU)
Bachelor of Professional Studies, Information TechnologyGPA: 3.95. Organization/Awards: Dean’s list scholarship, Member of AWS Cloud at GWU. Relevant Coursework: Networking, Cloud
Computing I & II, Python, Linux, AI/ML

Contact

Feel free to connect with me through any of the platforms below! Whether you have a project in mind, a question, or just want to network, I’m always open to new opportunities and conversations.